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Tickets are Not Showing in Board View (no filters applied)

Chase Simsa July 19, 2024

Hi Everyone!

 

I'm currently running into an issue on my kanban board where issues are created and have progressed from left -> right but as they progress toward the right end of the board, they are no longer visible...

 

I can see everything in "List" view but for some reason, I have tickets that aren't shown in "Board" view despite there being no filters applied.

 

Any insight would be greatly appreciated!

2 answers

2 votes
Shawn Doyle - ReleaseTEAM
Community Champion
July 19, 2024

In the board configuration, are there any statuses not mapped to columns?

Chase Simsa July 19, 2024

Nope! Everything is mapped accordingly

Chase Simsa July 19, 2024

Even when I go to sort my tickets based on "status" in "List" view, it doesn't sorry the status correctly...

Shawn Doyle - ReleaseTEAM
Community Champion
July 19, 2024

Check to see if there are any column constraints, like number of issues in the column.

1 vote
Deepak Jain
Community Champion
July 20, 2024

Hello -

Can you check this ("Hide completed issues older than") setting in board configuration -> General ? 

May be your board is hiding completed issues after certain time.

board-setting.PNG

Or else check "Kanban board sub-filter" query as well.

Best Regards,

Deepak

 

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