Time To SLA pause timer for Sev3/Sev4 for holidays

[uday chander]

We have a calendar in use for our projects. I added July 4 as a holiday and wanted to pause the timer only for SEV3 and SEV4 incidents. How can this be done? 

I added Holiday to the calendar setting but I don't know how I can get only Sev3 and Sev4 to pause and not others.

Account: 

https://apollopde.atlassian.net/

APP:

TIme to SLA

Calendar name:

Business Days

[Robert Wen_Cprime_]

Hi @uday chander ! Welcome to the Atlassian Community!

I think what you need to do is have a separate SLA for your SEV3/SEV4 incidents where you apply the calendar with holidays attached.