Transition an issue where linked issue has different workflow and status

[Rich Candido]

On a JIRA project, I have an automation rule for when an issue is transitioned, the linked JSM project should change status when the status is updated to on the JIRA project.

However, the 2 have different workflows and status values, so "copy from trigger issue " doesn't work for any status that isn't the same on both projects.

Is there any way to "translate" between the two for the various status values within the rule? If the JIRA project status transition is to value "DEVELOPMENT", can the rule update the status on the JSM project to "IN PROGRESS"?

[John Funk · Accepted solution]

Hi Rich - Welcome to the Atlassian Community!

You don't have to use the "copy from trigger issue" just use the actual status you want to transition it to in the JSM project. 

If you are looking for some type of "translation" between them, then just add a series of  conditions where  the Status is Development then you have an action to Transition to In Progress, if Status is In Review then Awaiting Approval or whatever those look like. 

Also, it is ALWAYS helpful if you post screenshots of the rule when looking for assistance. 

[Rich Candido]

Thanks John - sorry, I'm new here: Here's the rule:

If I understand you correctly, I should choose the JSM status in the displayed drop down instead of using "Copy from trigger issue" but the JSM status values aren't listed there - I assume since I'm on the JIRA project where the rule is. 

How do I denote the JSM status in this component?

[John Funk]

You need to edit the Rule Details to add the JSM project (multi-project).

[Rich Candido]

Ahh - this needs to be a global rule and not on the project, correct?

[John Funk]

Not necessarily global, but yes, more than just a single project, correct. 

[Rich Candido]

OK - tried that and it didn't do anything, but did not produce an error. I put multiple conditions under the same branch first:

Then tried putting the "status is one of" checks at the component level with a branch for each conversion. 

They both say "No Action performed" in the audit log. I'm sure I'm doing something wrong - hopefully it's something obvious?

[Rich Candido]

OK - never mind - I figured it out - I was missing the correct "Link Type" for the linked issue.

[Rich Candido]

@John Funk 

I'm still not sure if the correct way is to have all of the conditions on one branch or separate the branches?

Can you let me know the preferred method please?

[John Funk]

Sorry, it needs to be an IF/ELSE set of conditions. Because if it doesn't meet the first condition in your second rule it just stops there. But the second one is the way to go just use he IF/ELSE for each one then move your branch under the appropriate IF. 

[Rich Candido]

OK - thanks for your help.

[oscarhakinn1]

But the second one is the way to go just use he IF/ELSE for each one then move your branch under the appropriate IF. 

[oscarhakinn1]

more than just a single project

[oscarhakinn1]

hello