Troubleshoot incoming mail logs in JIRA

[Nick Turner]

Hi

We have several incoming mail handlers and one incoming mail handler to handle mails logging tasks in a JIRA project. What we find is that a couple of mails never create the associated tasks despite them being successully sent to internal mailbox and then forwarded to JIRA.

There is no commonality on the sender or the mail handler it is destined for and as a result I cannot tell why the mails are failing to log the tasks. I have verified this with multiple tests from the same email address with the same content so it is not being marked malicious or spam.

Is there any advanced logging I can enable for incoming mail handlers to see why mails may be getting rejected.

Advanced mail loop protection is on with a message detection threshold of 5. Although I dont see how this would affect it as we have one email from a unique email address which has not logged a task. I would understand if it got blocked because it was sending multiple emails but not one. 

Has anybody experienced this or can provide any information on how to debug this further

Thank you 

[Igor Stojkovic]

Hey Nick, please vote on our Feature Request - Provide access to the Incoming mail logs:

https://jira.atlassian.com/browse/JRACLOUD-73011

Thank you!

[Brant Schroeder]

@Nick Turner you would need to submit a ticket with support.  If you are seeing the emails come into your mail account being pulled but no issue is being created Atlassian support should be able to see what is happening on your cloud instance.