Trying to remove hours when the office is closed from resolution time reporting

[Elden Dutton]

Is there a way within Jira that I can set the business hours to ensure that our resolution time reporting is accurate?

I would like to be able to remove hours outside of say, 8am - 5pm, and weekends and holidays.

Thanks to anyone who can offer some insight!

[Hernan Halabi - Elite IT Consulting Group]

Hello @Elden Dutton what @Nich Hogue suggest would work if you are using Jira software. If you are talking about Jira service desk instead, check the following link in order to reflect your working hours into your SLAs metrics

https://confluence.atlassian.com/servicedeskserver/create-and-edit-sla-calendars-976770869.html

[Nich Hogue]

You are able to configure it on the board level if you're tracking work with boards. 

https://confluence.atlassian.com/jirasoftwarecloud/configuring-working-days-764478050.html

This mostly helps reflect accurate work in burn down and sprint charts. If you're doing this on more of a customer basis you may want to consider Jira Service Desk. That gives you the ability to set SLAs on individual working day calendars. 

But there is also a pretty wide variety of time tracking add on applications in the atlassian marketplace that may help you better track your time as well. 

[Elden Dutton]

I am actually trying to use this outside of the board level. The reporting I am trying to do is through a custom dashboard with the Resolution Time gadget. This means I am pulling tickets in from all boards, and I'm seeing that it's not factoring the working hours set at the board level, despite it being set the same for all boards.

Is there another way around this? Perhaps something I can put directly in my query to remove those hours?

[Hernan Halabi - Elite IT Consulting Group]

I suppose this is your solution then

That addon will allow you to do this without major issues