Unable to access Jira

[Kamlesh Mohanty]

I am not able to access Jira even after there are no payment dues

[Alex Koxaras -Relational-]

Hi @Shivam Desai and welcome to the community,

It would be great if you could share with us the message you are getting when you try to log in. Are you the site admin? Is you site using an AD to provision users?

[Shivam Desai]

Hi @Kamlesh Mohanty 

Welcome to the Community!!!

Please have a look at this link and let me know if the issue is resolved or not.

https://confluence.atlassian.com/cloudkb/enabling-a-deactivated-account-to-provide-site-access-1005792657.html 

Looking forward to your response.

Thanks & Regards,

Shivam.