Unable to add comments in tickets for some projects cannot see comment box

[Usharvi Naik]

our version is 9.12.12 version datacenter

[Neil Fletcher]

hi @Usharvi Naik 

I'm on a cloud version, maybe it has similar characteristics for datacenter

If your project uses a default workflow and the ticket status = CLOSED, then the new comment box is disabled by default.

You can change this by editing the workflow, select the transition properties and change the property value.

Whether you should change it is another question, as it opens the door for never ending tickets.

[Usharvi Naik]

Thank You For Help

[Manoj Gangwar]

Hi @Usharvi Naik ,

It means you don't have sufficient permission on the particular project so ask the project admins to check your authorization and grant you the right access.