Unable to attach xml files to JIRA ticket.. any ideas on why this is happening?

[Amanda Hollidge]

I am trying to attach a xml file to my JIRA ticket. I have all the right permissions, I can import other files, drag and drop etc just isn't allowing xml files.

Anyone have any ideas on what this could be? I had been told it could be an issue with the proxy..?

Thanks!

[Thomas Deiler]

Dear @Ankit Patel,

you are right with the attachment size.

@Amanda Hollidge, you are also right. If there is a proxy in front of, this has also a POST limit. Even if Jira would accept 100Mb and the proxy only 10Mb, larger files will not pass.

Which proxy do you use?

So long

Thomas

[Amanda Hollidge]

Thank you for your response, Thomas. Hopefully it is a nice easy fix! I am just waiting to find out what proxy we use.. I just handle JIRA/Confluence.

Thanks.

Amanda

[Ankit Patel]

Hi Amanda, 

Did you check, the attachments size? by default the size limit is 10mb, 

Please see this page for details on how to increase the size.

https://confluence.atlassian.com/adminjiraserver072/configuring-file-attachments-828788243.html

Also, can you share screenshot of the error? 

[Amanda Hollidge]

Hi,

Thank you for your response.

The error message we are getting is

File "***" was not uploaded. An internal error has occurred. Please contact your administrator.

I will try and find out the file size, if that is possible issue I will try to increase the size.

[Amanda Hollidge]

We have tried to upload a 686kb xml file and it is failing. But the attachment size setting is 10MB.

[Nic Brough -Adaptavist-]

You'll need to read the log file for more detail.  Note a date and time for when you try a failed upload and then read <jira-home>/logs/atlassian-jira.log