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Unable to browse users in Service Desk Portal

Vasilis Iakovidis February 10, 2022

Dear Support

Some users aren't able to raise requests on behalf of other users through the Portal
When typing a name in the field there are no matches available. Can you please assist with steps to take and try possible solutions?

These are the steps I took so far:
Jira\System\Global Permissions\Grant Permission: Browse users and groups

I have even given global permissions to the "Public" group but the issue still remains for the specific users.

Please see screenshots below.

NoMatch.pngNoMatch2.png

1 answer

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Utkarsh Agarwal
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February 10, 2022

Hi @Vasilis Iakovidis ,

Welcome to the community!

Change the customer permission for the service management portal project as below:

Screenshot 2022-02-10 110803.png

Refer more here: https://support.atlassian.com/jira-service-management-cloud/docs/how-global-permissions-affect-project-permissions/ 

Kind Regards
Utkarsh

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