Unable to close sprint for one project

[Abhipsa Mohapatra]

Hello Team,

Our one of the user wants to complete the Sprint, but he can not. Checked & found that he has proper permission for complete the sprint.

The error pop-up is showing as

"Sprint cannot be completed as there are incomplete subtasks on the following issues:"

where as out of these two issues:

Issue One - No Pending sub-tasks
Issue Two - 3 sub-tasks but they are on hold status.

[Florian Bonniec]

Hi

Task are considered as completed from jira software stand point only when they are in the last column of your Agile Board. If any of the Sub-task/ task are not on the last column JIRA will not consider them as complete.

[Florian Bonniec]

@Abhipsa Mohapatra as wrote above, any task assign to a sprint an not in the last column of your board will not be consider as completed even if it's resolved or/and in a final status.

[Dave Mathijs]

Hi @Abhipsa Mohapatra 

Do all of the completed subtasks have a Resolution?

[Abhipsa Mohapatra]

@Dave Mathijs 

Yes. The first issue has one subtask with Completed status & Done resolution.

The second has 3 subtasks, but all are in On Hold status & Unresolved resolution.

[Dave Mathijs]

You cannot complete the sprint with unresolved subtasks.