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Unable to create site - something went wrong

Sam Wood June 2, 2025

I have been trying to create the initial site to get started but receiving the following error:

Something went wrong on our end. Please try again. If this keeps happening, contact support. (Issue ID for Atlassian use: 553e31f8976c4c8ca4c49f3ebc5ce877)

I'm not able to contact support, and the chatbot was unhelpful.
I've tried in a normal window and also incognito multiple times.
I can change the name if needed, but would like confirmation it is unavailable before doing that.
Thank you for any help you're able to offer

Additional error codes if they're useful: 

Something went wrong on our end. Please try again. If this keeps happening, contact support. (Issue ID for Atlassian use: a1f532735ac0495eaba92fb5fc04efeb)

Something went wrong on our end. Please try again. If this keeps happening, contact support. (Issue ID for Atlassian use: e5ee7b0313f14b049f9c5c55cdbd726f)

2 answers

0 votes
Sam Wood June 2, 2025

Additional error codes if they're useful: 

Something went wrong on our end. Please try again. If this keeps happening, contact support. (Issue ID for Atlassian use: a1f532735ac0495eaba92fb5fc04efeb)

Something went wrong on our end. Please try again. If this keeps happening, contact support. (Issue ID for Atlassian use: e5ee7b0313f14b049f9c5c55cdbd726f)

0 votes
Sam Wood June 2, 2025

I have tried multiple times, on and off vpn, in and out of chrome incognito

Lisa W
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June 2, 2025

I'm getting the same error.

 

Helen Oakley
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June 2, 2025

Same error for me.

"Something went wrong on our end. Please try again. If this keeps happening, contact support. (Issue ID for Atlassian use: 3bd3648f672d4a478d92961504941c76)"

Unable to also raise a support ticket coz it's asking for your site name, which I cannot create... Just perfect.

simba8848 July 14, 2025

me too.

 

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