Unable to edit board to create a new status to attach to a new column

[Andrew Hardy]

If I go to a particular board's settings, then Add Column button, it adds the column and annotates it with "This column will not show on the board without a status" but does not provide any edit to give it a status and there is not button to "Add Status".  Also this board's settings simplify workflow button is disabled and a comment indicates "Simplify the workflow for project CTM Portal to make it managed by Jira Software. This will allow Project Administrators to add and remove statuses below.  Learn more about Software Simplified Workflow Contact an administrator to perform this action.".

On a different board I have access to, there are both add column buttons AND add status buttons and there is no simplify workflow button disabled or not.  There is a comment - "Simplified Workflow - Using Simplified Workflow. The workflow for project iApprove is currently managed by Jira Software. Project Administrators can add and remove statuses below.".

I have contacted my administrator but they say that both boards are set up identically and I have been given the highest possible and identical access on both boards. 

I would really appreciate some detailed steps on how I can get access to create a new status and attach it to a column on the first board.

Many thanks

[Marc - Devoteam]

Hi @Andrew Hardy 

What I suspect is that one of your projects is a Team Managed and the other is a Company Managed.

Within Team Managed project you are able to modify the workflow and the board.

Within a Company Managed project a workflow can only be updated by a person with Jira Administrative permissions.

You can still be granted permission to update the board, but on a board, only the status of the workflow set to the project are usable. So if all statuses of the workflow are mapped towards a column on the board, adding a column will provide the message you received, as there is no status to map to this column.

See the following Link to to Atlassian's documentation

This will explain the differences between the 2 project options

[Andrew Hardy]

Hi @Marc - Devoteam ,

Thank you so much.  Really appreciate your help.  I think I understand.  So will it be possible for my administrator to put things in a state where I AM able to create a status?  What would his steps be to do that?

Or can the creation of a new status only be done by him?  If so I will need to give him exact steps, but won't be able to see those steps myself.

Thanks again.

[Marc - Devoteam]

Hi @Andrew Hardy 

Your admin would need to grant you Jira admin rights, but I don't know if that's feasible off course.

Otherwise your admin can make that workflow change for you and you are able to reflect the new status on the board.

[Margo]

Hi @Andrew Hardy 

perhaps this workflow is used also by another project and because of that you cannot add a new status there? Please ask your Jira admins to check that.

BR,

Margo

[Andrew Hardy]

Thanks @Margo ,

Is that easy for him to check?  If it is what exactly would the solution be in order to allow me to add status to it?

Many thanks.

[Margo]

Yes, that's easy. If yes, then jira admin should create a separate workflow for your project (just copy the same one but it must not share configuration with other projects).

[Andrew Hardy]

So sorry for the delay - really appreciate the responses.  Have unfortunately been redirected by other urgent issues - I will definitely follow this up though.