Unable to fetch email address using rest Api if setting profiles email id 'Only you and admins'

[Abhishek Mayee]

Unable to fetch email address using rest Api if setting profiles email id 'Only you and admins'

Tried Api :

https://api.atlassian.com/user/<account_id> by this not able to get data

https://api.atlassian.com/api/3/user/email?accountId=<account_id> by this not able to get data

https://api.atlassian.com/ex/jira/<cloud_id>/rest/api/3/users by this we are able to get data but not email address if profile setting is Only you and admins

My understanding is that if setting says Only you and admins by using admin api token I should be able retrieve the email address.

Please help here ,  I had requirement to fetch user emails when there visibility is not public 

Thanks,

[Andy Rusnak]

Hi Abhishek, 

Welcome to the Atlassian Community!  And congrats on your first post, we are happy you are here! 

The email address API is restricted by the guidelines set here: 

https://community.developer.atlassian.com/t/guidelines-for-requesting-access-to-email-address/27603

as documented here: 

https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-users/#api-rest-api-3-user-email-get

So if the user chooses to allow access to their email address (making it public) you can retrieve it via the API (as you have seen).  But if the user does not opt into providing the email address to the public, it isn't accessible via the API unless app is approved by Atlassian as noted in that first link, or leverages something like Oauth 2.0 (3LO) authentication and the user approves it through that process:

https://developer.atlassian.com/cloud/jira/platform/oauth-2-3lo-apps/

If I have misunderstood your request please let me know, but I believe this is what you are running into based on the information you provided. 

Best, 

Andy 

[Ashish Vats]

Hi Andy,

I am facing the same isssue. i have created an external app using Oauth 2.0 (3LO) authentication. I am making api requests for issues, tasks, etc, but if a person has set email address privacy to only you and admin, user details of each issue is returned without email address. 

I need admin's oauth to be able to fetch email Address of all other members as well. I am not sure, where to send my application.

[Naseem Shaik]

@Andy Rusnak , we have the same issue. Please update us on how we can proceed here.