Unable to import csv file to JIRA project throught error!!

[saravanan subramanian]

Hi Team,

Iam getting the below error while importing csv file to a JIRA Project. Please help me on this issue for the same.

Thanks,

Saravanan.

Error :

03:56:17] **************************************************************

[03:56:17] IMPORTING STARTED
[03:56:17] **************************************************************

[03:56:17] Importing with ImportBeanType: com.atlassian.jira.plugins.importer.imports.csv.CsvDataBean
[03:56:17] Skipped importing of Users
[03:56:17] Retrieving projects...

Importing: Projects

[03:56:17] Only new items will be imported
[03:56:17] Project STTL already exists. Not imported

Finished Importing : Projects

[03:56:17] Skipped importing of Versions
[03:56:17] Skipped importing of Components

Importing: Issues

[03:56:17] Only new items will be imported
[03:56:17] Importing issue number 1 : Issue {summary=Build Control Queues in Oasys web to hold escalation/discrepancies/customer communication, type=null}
[03:56:17] FAILED: Error importing issue Issue {summary=Build Control Queues in Oasys web to hold escalation/discrepancies/customer communication, type=null}

com.atlassian.jira.plugins.importer.external.ExternalException: Unable to create issue: Issue {summary=Build Control Queues in Oasys web to hold escalation/discrepancies/customer communication, type=null}
	at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.importIssues(DefaultJiraDataImporter.java:501)
	at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.doImport(DefaultJiraDataImporter.java:180)
	at com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterThread.run(ImporterThread.java:23)
Caused by: com.atlassian.jira.plugins.importer.imports.csv.ImportException: No default issue type found for project: STTL
	at com.atlassian.jira.plugins.importer.external.ExternalUtils.preFilterIssueType(ExternalUtils.java:862)
	at com.atlassian.jira.plugins.importer.external.ExternalUtils.convertExternalIssueToIssue(ExternalUtils.java:778)
	at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.importIssues(DefaultJiraDataImporter.java:497)
	... 2 more

[03:56:17] Importing issue number 1 : Issue {summary=Multiple Deal Quick Search in PWMS, type=null}
[03:56:17] FAILED: Error importing issue Issue {summary=Multiple Deal Quick Search in PWMS, type=null}

com.atlassian.jira.plugins.importer.external.ExternalException: Unable to create issue: Issue {summary=Multiple Deal Quick Search in PWMS, type=null}
	at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.importIssues(DefaultJiraDataImporter.java:501)
	at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.doImport(DefaultJiraDataImporter.java:180)
	at com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterThread.run(ImporterThread.java:23)
Caused by: com.atlassian.jira.plugins.importer.imports.csv.ImportException: No default issue type found for project: STTL
	at com.atlassian.jira.plugins.importer.external.ExternalUtils.preFilterIssueType(ExternalUtils.java:862)
	at com.atlassian.jira.plugins.importer.external.ExternalUtils.convertExternalIssueToIssue(ExternalUtils.java:778)
	at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.importIssues(DefaultJiraDataImporter.java:497)
	... 2 more

[Naren]

Do you have the column named Issue Type in your CSV file with the proper Issue Types for every issue. Also have you applied the proper Issue Type Scheme to the project STTL. Refer this KB for the troubleshooting.

[saravanan subramanian]

Hi Naren,

Yes i have the Issue Type column in csv and i have imported same csv file in Jira Test instance its working fine. Only in Production showing the same below error. Please do the needful.

Thanks

saravanan.

[Nic Brough -Adaptavist-]

Again, check the csv is mapping the issue type correctly and consider adding a default issue type. The error is very clear - it is not able to map the issue types you've provided, it's falling back on the default in the scheme, and you haven't set one, so it's stopping.

You might want to try reading the log file - that should tell you what it can't map and why.

[Renjith Pillai]

Also check this - https://confluence.atlassian.com/display/JIRAKB/Issue+Types+Missing+from+the+Default+Issue+Type+Scheme

May be related. Query the DB before inserting.

[Nic Brough -Adaptavist-]

The error message is very clear - Jira has no way of knowing what issue type you want to create.

Either add a column to the csv with the issue type, or set a default issue type in the STTL project's issue-type-scheme so that Jira can use that