Unable to import issues - Required Field missing

[Simon Wise]

Hello,

Pulling my hair out. 

I'm running the import routine to load 800 odd tasks. The import function maps 7 or 8 fields I have populated into an import file - This works on another project so I'm comfortable I know what I'm doing and the format is correct.

In this new project someone created for me "requesting team" is a required field. I've added as a column in my CSV but the import routine doesn't ask for that field to be mapped so it never imports it and always returns an error. 

I don;t have the ability to remove as a required field. Can I modify the import routine to add this extra required field????

please reply before I bash my brains out against a wall and bleed a concussed death over this keyboard. 

S. 

[Petter Gonçalves]

Hello Simon,

The JIRA import system should recognize the field if simply add a new column to map value, so I believe that maybe the editor you are using is not properly mapping it as a CSV.

Can you please let us know what is the editor you are using to edit the CSV file?

For now, please follow the steps below and check if it works for you:

- Try to use a different editor and add the first line with the field type and the second one with the respective value you want for it. 

Example:

summary, customfield1, customfield2, requesting team

Summarycontent, customfieldvalue, customfieldvalue, Requesting team value

- When the time comes to import the issues, navigate to JIRA settings > System > External system Import > Import CSV

following the rote above and adding the fields to the CSV file as mentioned, it should appear in the import system to be mapped