Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Unable to invite user to join instance

Ben Fallon
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
November 10, 2022

We're currently trialing using Jira as our new product management tool across my team. For most of the users on my team, I was able to invite without an issue. One member of my team however, I get an error that states they couldn't be invited as they have an account that has been disabled, and to reach out to the administrator to re-activate their account.

 

When I log in myself, I see that I am the administrator. When I look at the users that are currently in our organization, I don't see the email that I am trying to invite, even if I filter to look at disabled accounts. Every answer to this I've seen has said to "re-activate" the account, however I can't find the "deactivated" account with this email to do so.

1 answer

0 votes
Samuel Gatica _ServiceRocket_
Community Champion
November 11, 2022

Hi @Ben Fallon 

It is possible that the domain in the user's email has been claimed by an org that you are not a part of. In such cases, that user will need to contact an admin of that org in order to have their account reactivated.

Please create a support ticket with Atlassian so that they can investigate further. Just include the email of the person you wish to invite in the ticket. 

 

Best Regards

Sam

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events