Unable to link to Google Doc in JIRA - null pointer exception error

[Alan Bowman]

I'm testing out the Google Drive (and Docs) in JIRA plugin from Appfusion. The plugin is installed and licensed for the 30 day trial. I have entered in the same authorization details for this plugin (the Oauth and Consumer secret) that are working successfully for the Confluence version of this plugin.

In a JIRA issue, when I go to More Actions > Link Google Document, I am take to the Google Docs Picker, which has this message: "JIRA is currently not authorized to retrieve data from Google on your behalf. Please click this link to authorize access." When I click the link, I am taken to a Google Accounts page where I can Grant Access or Deny Access. If I click on Grant Access (or even Deny Access), I get an "Oops - an error has occured" page, with the error message that is attached. (JIRA_null_pointer.txt)

From looking at the error, I see some mentions of the two step authentication. I know that I didn't need that for the Confluence version of this plugin. Is that my issue here, or is that not relevant?

Any assistance would be appreciated.

[Alan Bowman · Accepted solution]

Found no answer to this. Uninstalling the plugin.

[Ellen Feaheny [AppFusions]]

Alan -

Answers is not our support channel, even though we try to watch it also - info@appfusions.com works, as recommended in other comments - as well as our phone number (888-516-2890) shown on the front of our website.

We have this plugin deployed to many customers.

We are sorry your expectations of plug and play are not being met here - but integrations are complicated sometimes, especially if there was a misconfiguration at some point in the initial install or configuration -

Obviously, there is something not configured right still, but I assure you that this plugin works, and works well.

But to be fair, you need to give the vendor a chance by contacting them directly - I think that is reasonable.

Please contact me personally at ellen@appfusions.com so we can get a screenshare and get you going, if you wish. Again, this is deployed to many customers, without complaint.

Ellen

[Alan Bowman]

Ellen,

Per your earlier reply on 28 October, I sent a message to info@appfusions.com on 29 October at 1152 EDT, with my log file attached, and a description of the problem, and noted that I was doing this at your request. I did not receive a reply. So I did contact the vendor directly, which, as you say, was reasonable.

I have no doubt that this works for many customers, but it did not work for me. I was also not expecting "plug and play" - I had to manually install the SWFTools on the server from the CLI to get the Confluence version of this working, and am no stranger to spending hours at the command line parsing log files and fighting dependencies. I had to do that to get SWFTools installed, in fact.

At this point, we will continue with the Confluence version of this plugin, which we will be purchasing a 25 user license for in the next few days. We will hold off working on any JIRA integration for the time being, and come back to that at a later date if needed.

Alan

[Ellen Feaheny [AppFusions]]

Pls write me at Ellen@appfusions.com to schedule a screenshare review of your system so we can solve your problem. This thread is not productive any longer.

[Patrick Li]

Hi Alan,

There are 2 possible causes for this, which you can check and verify.

#1, make sure your JIRA host server's time setting is properly synced. Communication with Google is secured to prevent tempering of data going between JIRA and Google, so if your JIRA server's time is not synced correctly (if it is a few seconds ahead or behind), Google will consider someone has tempered with the connection request.

#2, double check your Google OAuth consumer key and secret. Be careful of trailing white spaces.

Hopefullly this will help you with your problem.

Regards

Patrick

[Alan Bowman]

I deleted and re-added the Google OAuth key and secret. Still getting the same error. The time is about a minute off, but... this is on the same server that has our Confluence install, and the plugin is working properly there. Would the time being off affect one and not the other?

I'll install and configure NTP on the server and sync to our local clock, and test again.

[Alan Bowman]

Added ntp, set it to our local clock, and the time is correct. Removed and readded the details from Google, and I still get the same null pointer exception error.

The plugin works in Confluence, using the same Google account details, and on the same server.

Please let me know if I need to supply any further info.

[Ellen Feaheny [AppFusions]]

Hello Alan -

Can you tell me what versions you are running - both JIRA and the plugin?

I am not sure what the problem is on this alone since we have deployed this successfully to many customers, but maybe there is a plugin conflict or something going on.

We can certainly get this running for you - will you provide your Support logs to info@appfusions.com, or we can get a quick gotomeeting to review your system and get you going on the fly.

Looking forward to hearing from you -

Best,

Ellen
ellen@appfusions.com

[Alan Bowman]

Ellen,

I'm running JIRA 5.1.3, and the plugin version is 2.0.1. I've just submitted the support log and the text from the error message to the e-mail address you provided above. Please let me know if you need more information.

Thanks

Alan

[Ellen Feaheny [AppFusions]]

Sorry for the delay Alan -

Just saw this question now. You can always catch us directly at info@appfusions.com

Anyways, did you get this resolved?

The first time a user must authenticate - and will hold for subsequent sessions until you revoke that authentication. A shortcut is to go to your User Profile, and click on the "Google" to authenticate.

(and also to revoke later if you wanted to - toggled)

Let me know if you still have any troubles.

Best,

Ellen
ellen@appfusions.com

[Alan Bowman]

Ellen,

Thanks for the reply, but no, that doesn't resolve the issue. All that does is take me to the same screens, and gives me the same error.