Unable to reset my password

[Miles Mee]

Hi,

I'm not sure what my username and password are.

I tried to reset it  several times yesterday but I haven't received any reset emails (I've checked my spam folder too).

Why isn't the password reset working?

Thanks,

Miles

[Alexey Matveev]

If you are the only administrator and nobody can help you can try to reset password through database. Read here about it:

https://confluence.atlassian.com/jira/retrieving-the-jira-administrator-192836.html

[Shannon S]

Hi Miles,

Can you tell us if you're on Jira Cloud or Server? If you're on Cloud I can help you if you can confirm your email address is the same as your user's email here. 

If you're on Server then you will want to talk to your Server Administrator to recover it. They may not have set up the outgoing email server.

Kind Regards,
Shannon

[Miles Mee]

Hi Shannon,

I think I'm on the server version.

I'm just using it for myself for my own project on my own computer so there's no other Server Administrator or anything.

I'm very new to Jira this is my first time using it. Would the cloud be a better option than the server for me?

Thanks,

Miles

[Shannon S]

Thanks, Miles.

Alexey posted an article for you in another answer that you can use to recover the administrator login. This is the process you will want to follow in order to recover access.

Let us know if you have any trouble!

Kind Regards,
Shannon