Unable to start Confluence

[Natalia Prybytkova]

Good afternoon!

We'd like to use Confluence, but frankly speaking we don't know how to join it. 

Could you, please, help us?

Our company is Vlogbox. We have joined Jira long time ago, and we're so excited about it. But we really need to use Confluence in order to have all the documentation in one space. 

I've tried to start using it, but everything I got was this message: "Request sent. The site admin will be notified of your request."

But we can't understand who the site admin is - is this person from our company or from Jira? 

Please, if you can help us to clarify this point and start using Confluence, I'd be so grateful. 

[Mariana_Pryshliak_Saasjet]

Hello @Natalia Prybytkova 

Here's a documentation. So you can learn on how to do that: https://confluence.atlassian.com/doc/start-and-stop-confluence-838416264.html#:~:text=To%20start%20Confluence%20run%20%3Cinstallation,bat

Hope it helps

[Lucas Modzelewski _Lumo_]

Hi @Natalia Prybytkova

Yes, it's someone from your company - most probably your Jira Administrator, somebody listed as a contact in the license details.

You can try to reach out to Atlassian support to help you identify this person.

The best way to solve all issue with Jira & Confluence would be to reach out to some Partner in your area - they might be able to help you with configuration and purchase processes etc. To find your nearest Partner you can check the Partner Directory