Unable to start JIRA

[Daniel Darnbrough]

Hello,

We have had to restore Jira from recovery after corruption, all files were successfully restored apart from files residing in - application-data/plugins/.osgi-plugins/felix/ and application-data/export/

Should we cut our losses and assume all data is lost, or is there a chance that Jira can start without these files?

Thanks

[Fazila Ashraf · Accepted solution]

Hi Daniel

• application-data/plugins/.osgi-plugins/felix/ => will rebuild on startup of JIRA
• application-data/export/ => Will have the auto xml exports of JIRA.

If you do not need the old xml exports any more then you can just move on..

JIRA can start with out these files

Thanks and regards,

Fazila

[Daniel Darnbrough]

Hi Fazila,

Ok this is positive. Jira currently fails to start, which log should i be looking in and what should i be looking for?

Currently the web page says:

An unexpected error has occurred during startup: we couldn't start Jira

Thanks

Dan

[Fazila Ashraf]

Look for /application-data/log/atlassian-jira.log for the errors.

That should hint you on what you should check further

[Daniel Darnbrough]

And in Linux this would be Catalina.out?

if so we see the first errors when initialising the plugins:

Error creating bean with name 'statisticsCollectionService': Invocation of init method failed; nested exception is com.atlassian.scheduler.SchedulerServiceException: Unable to either create or replace clustered job: ImmutableClusteredJob[jobId=analytics-collection,jobRunnerKey=com.atlassian.plugins.authentication.impl.analytics.StatisticsCollectionService,schedule=Schedule[type=CRON_EXPRESSION,cronScheduleInfo=CronScheduleInfo[cronExpression='0 0 23 * * ?',timeZone=null]],nextRunTime=Tue Feb 13 23:00:00 GMT 2018,version=1,rawParameters=(null)]

[Nic Brough -Adaptavist-]

No, you need to read <jira-home>/log/atlassian-jira.log as Fazila said.

[Daniel Darnbrough]

Thanks Nic, that log doesn't exist. theres a <jira-home>/logs/

atlassian-jira-gc-<date>.log.0.current -- EDIT looks like Jira Home was in a different local found the log now.

But i have now resolved the issue:

Running 

reindex database "jiradb";

And restarting

Allowed Jira to start and we are seeing no further errors.

[Nic Brough -Adaptavist-]

There is an atlassian-jira.log somewhere, although you may have renamed it.