Unable to start and stop a sprint

[Megan Ogawa]

Hi,

I have been given sprint manager permissions for two different boards. However, when I go to the respective sprints in each board, I have consistently received the error message below:

Please advise if I am overlooking a setting on my end, or if my manager needs to provide me with additional permissions in order to start and stop boards.

Also, I am able to create a new board, however unable start or stop new sprints, in previously created boards and the new board I created.

[Alex Christensen]

The "Manage Sprints" permission is not granted per board - it is granted per project. So, my guess here is that the queries for the filters you have on your board do not focus to just the projects you have the Manage Sprints permission for.

As an example, let's say you have two projects:

• Project A (you have Manage Sprints permission on this project)
• Project B (you do NOT have Manage Sprints permission on this project, nor can you access it or anything)

Let's say your query for your board is this:

issuetype = Story ORDER BY Rank ASC

Because the filter doesn't specify to only show issues from Project A, issues from Project B could appear in this filter. Since you don't have the Manage Sprints permission in Project B, that's why you would see the error you're currently seeing.

Long story short - it would probably be good to check the query used for the board and make sure it's filtered down to the projects you want to see or have the Manage Sprints permission in.

[Megan Ogawa]

 have tried that and it is still not working. I do have permissions to all projects, however it is permissions by the group, not the individual person. Would that make a difference?

Is there a particular query I should be using to allow permissions to start or stop a sprint? I am currently using ORDER BY Rank ASC. 

[Alex Christensen]

Hmm. If you've tried that, it's possible that the board you are viewing is not the board where you originally created the sprint. Was the sprint created from a different board?

[Megan Ogawa]

The sprint was not created from a different board, but it seems the query was not set up. and there was one project that I did not have access to that was preventing me from starting and stopping sprints. It is working now. Thank you for the advise.