Unable to use Jira Cloud for Outlook (official)

[Martin Tenny]

Hi I am unable to use Jira Cloud for Outlook (official), everytime I click view issue, create issue or send to issue, it opens a new chrome tab and leaves it hanging on a white loading screen, with the following url (https://atlassian-outlook-integr.services.atlassian.com/sidebar?activePivot=sendToIssue&_host_Info=Outlook$Win32$16.02$en-US$$$$16).

could you please help me with this issue.

I am able to use Jira Cloud for Outlook on outlook for web, but not outlook for desktop

[Sahir Maharaj]

Hello @Martin Tenny

Based on my limited experience, issues with Jira Cloud for Outlook on desktop could be caused by browser integration or system compatibility.

Also, ensure you’re using the latest versions of Outlook and the Jira plugin. Try clearing your browser cache or testing the integration in incognito mode.

If the issue continues, please open a ticket with Atlassian support for specific troubleshooting assistance at https://support.atlassian.com/contact/#/.