Unable to view Bug type tickets in WBS Gantt Chart

[Udaya Kiran N]

I have created a filter for a particular Sprint which includes all types of Issues: Task, Sub-Task, Story, Bug. 

WBS Gantt-Chart on this filter does not show the Bug type issues but all other issues are visible. Please help resolve this.

[Hanna]

Hi, Udaya,

In the case of you install WBS Gantt Chart for Jira Server/ DC,
it seems that the issue display mode is selected as "Displaying Specified Issue Types".
Could you confirm "Ticket Display mode" on Gantt issue view settings?
https://ricksoft-support.atlassian.net/wiki/spaces/WGCE0912/pages/592511161/Gantt+issue+view+settings+-+display+mode+start+finish+date+and+percent+done#Ganttissueviewsettings-displaymode,start/finishdate,andpercentdone-Changingissuedisplaymode

If you can't resolve the problem, it would be better to open the support request to support portal.
https://ricksoft-support.atlassian.net/servicedesk/customer/portal/3

Cheers,
Hanna,

[Krister Broman _Advania_]

Hi, 

There is so many things that can result in this but in general, if the filter you have created is showing the issues with the bugs issuetype, then it is highly likely that this is something related to the plugin that you are using. 

I suggest that you review the documentation for the plugin first and if you do not find the issue there register a support request to the manufacturer of this plugin. You can find both the documentation and the link to the support site here: https://marketplace.atlassian.com/apps/1211768/