Under which conditions a resultion date is set?

[Stefan Moritz]

Hi everybody,

I have a question concerning the field "resolution date". 

This is what I intend to do. In a board I like to find out, which tasks have been set to status "done" within the last week. Therefore I used a quickfilter with the condition "resolutiondate <= now()" just for testing the condition. It worked out, that none of our tasks in status "done" have a resolution date. 

Hence the question: What conditions need to occur that a resolution date is set to a task? Do I have to take care about something in definitions of workflows and/or statuses?

Many thanks in advance,

Stefan

[Thomas Schlegel]

Hi @Stefan Moritz,

yes, you have to take care about that in your workflow. Good practice is, setting the resolution field, when an issue is closed (or done). In your close-transition, you can set the resolution field automatically with a postfunction or you let the user decide, which resolution is the right one by setting a transition screen with the resolution field in your close-transition.

But be careful with these screens. The resolution field will be set to a default value if the user is not choosing one.

The other way round: Reopening a closed issue - there you should clear the resolution field in your workflow transition with a postfunction.