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Unknown fields set during transition. Field may not be on transition screen

Kevin McGillicuddy
Contributor
October 9, 2020

My automation rule is currently working - ie I am getting the results I expect but I keep getting errors when the rule fires

can anyone help me or explain what I am doing wrong to clear up the errors

errors.PNG

2 answers

1 vote
Kevin McGillicuddy
Contributor
October 12, 2020

working with this config:
answer.PNG

0 votes
Chris Buzon
Rising Star
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October 9, 2020

Looks like it's your release version causing the problem - if you go into the the "And:Edit issue fields" FIX VERSIONs (and the next one) bit of the automation, it may be that it's attempting to grab information that isn't actually available to it.  If you're able / want to grab a screenshot of that step we might be able to help.

This happens frequently on global and multi-project automation rules, I'd suggest going through several of the audit failures to see if there is something common between them.

Kevin McGillicuddy
Contributor
October 9, 2020

Thanks attaching the screen shots here - so it happens

Going to go through and audit - there are maybe a small handful of successes - most have that erroredit issues fields.PNGrelease version.PNGtransition.PNG

Kevin McGillicuddy
Contributor
October 9, 2020

OK sorry for the spam but i think its an order issue like things happening out of sync - i changed the order to be this - going to see if this helpsautomation.PNG

Like Chris Buzon likes this

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