Update User Account Email Address

[Alexandra Wiechers]

Hello,

We are evaluating Jira Service Desk and would like to be able to update a customer's (user) email address.  How do we do this?  Thank you!

[Alex Gallien]

Hi Alexandra, you should be able to do this from the user management setting in Jira, which can be found at <base-url>/secure/admin/user/UserBrowser.jspa. You should then be able to click Edit and change their email/username.

[Alexandra Wiechers]

Thanks, however this isn’t an option in Jira Service Desk?? I should’ve specified... if they are installed on the same Jira Core (currently are not), does that change things?