The following licenses are too old to install this version of JIRA (7.0.11): JIRA Service Desk. The licenses for this instance only grant access to versions of JIRA created before 17/Apr/15 8:00 AM.
I moved from an older machine to a new machine. The new machine has a license that is valid until April 2019. It seems like the move from the old database to the new machine is still looking at an old license. How do I get rid of this so I can upgrade - would eventually like to get to 7.9.1 version
Hi @Hiren Patel
From what i mostly guess, in your JIRA instance of 6.x you have JIRA + JIRA Agile + JIRA Service desk plugin.
And is that your jira software/agile license is valid till April 2019? Could you re-check whether you also have the Jira service desk license valid till date?
Sorry for the delay Fazila - I was out for a few days.
The jira service desk license is valid until April 2019 as well. And yes, I have Jira + Jira Service desk.
I ported the database from an older machine that had an older license (which expired in 2015).
When I run 6.4 - it accepts the new (current) license for Apr 2019. When I upgrade to 7.0.1 (the first step to get to 7.9.X), I get through the upgrade and then when it ports the db from 6.4 to 7.0.1 - I get the error that my license expired in 2015. Somehow, it sees the license from my first port (from one machine to a new machine), and ignores my latest license.
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Add: I noticed that Jira Agile has expired. there is not a direct way to renew without contacting a Customer Advocate - so I will try that first.
Thanks,
Hiren
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