Updating JIRA via email: content is truncated

[Helen Irwin-Brooks]

One of our users has complained that when updating JIRA via email it truncated the email - is there a limit or does it just not keep the whole email trail?

[darylchuah · Accepted solution]

It depends on which mail handler configuration you are currently having in JIRA, for more information you may refer to:

https://confluence.atlassian.com/display/JIRA/Creating+Issues+and+Comments+from+Email

JIRA provides the following default mail handlers:

• Create a new issue or add a comment to an existing issue
• Add a comment from the non quoted email body
• Add a comment with the entire email body
• Create a new issue from each email message
• Add a comment before a specified marker or separator in the email body

[Helen Irwin-Brooks]

Thank you - I'll look into all that, very helpful :-)