Upgrade Path from 7.12.0

[Devin Sijan]

Hello,

Our organization is overdue for upgrading Jira.  We are currently running Jira 7.12.0 (Server) and would like to upgrade to the latest version, however I'm unclear if that is not recommended since we are so many major versions behind.   What would be the safe upgrade path?

Currently running:

Jira Core 7.3.1

Jira Software 7.12.0

[Thomas Deiler]

Dear @Devin Sijan ,

It seems that you have 2 separate installations. One older with Core and another with Software, right?

The recommended upgrade path would be

7.3.1 -> 7.6.17 -> 7.13.12 -> 8.5.3 -> latest.

or 7.12.0 -> 7.13.12 -> 8.5.3 -> latest.

Eventually you could skip 7.6.17, but its more save to jump to enterprise release versions. Atlassian ensures a save upgrade path from enterprise to next higher enterprise version.

So long

Thomas

[Devin Sijan]

Thanks for the response Thomas.  So you're confirming that it's not safe to jump straight to the latest release.

One more clarification, do I need to upgrade both of these separately or is there a way to upgrade both at the same time?  I'm new to this upgrade process.

Devin

[Thomas Deiler]

Dear @Devin Sijan ,

Core and Software have always the same versions just Service Desk uses a different versioning.

Best you use the Jira Software release. Core is included.

So long

Thomas

[Devin Sijan]

Thanks Thomas.  With that info, I assume I can follow the second option you posted:

7.12.0 -> 7.13.12 -> 8.5.3 -> latest.

Please confirm.  Thank you!

[Thomas Deiler]

Just to be sure. Are you running one Jira server with core version 7.3.1 AND software  version 7.12.0? Did you upload newer versions of jira software application onto an older core version?

If so refer to this posting. If it shows same warnings as in the screen shot - follow the advice of Jira and upgrade core (press Download button), first.

But make a backup before - just to be save.

[Devin Sijan]

My apologies, I just checked and we are running Jira Server with software and core both at version 7.12.0.

I inherited this platform, so new to understand how this should be done.

Devin

[Thomas Deiler]

Ok - then proceed with 

7.12.0 -> 7.13.12 -> 8.5.3 -> latest.

Think twice, before you go to "latest". If you rarely plan to upgrade your instance and you do not need the latest fancy new features, its good to jump from enterprise to enterprise release. The next will be approximately in October / November 2020.

Enterprise releases are supported up to 2 years after first release.

So long

Thomas

[Devin Sijan]

Thanks again Thomas.  I'll have a similar post coming up in regards to updating our out of date Confluence :)

Devin