Since you have a valid Jira license, I recommend create ticket to the official Atlassian support. More information is needed to solve the problem - screenshots, log output, exact version of the Jira application (from which version you upgraded), etc.
Pavel
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.