Hi,
I am trying to use circular transition on "Wait for support" state to increase Priority for customers from specific Organization, but it looks like transition is not applied. Am I missing something?
I set Condition to "Field Organization is equal to <oranizationName>, compared as String"
and in Post function "Field Priority is set to High" (placed as first).
Suggestions welcome.
With regards,
Martin
It sounds like your condition is working - you're seeing the button when you should? So, it sounds like the problem is with the post function not setting the priority to high? I tried a quick test, and it works as expected. Screenshot of my post function:
Hi,
then you are lucky guy. I tried to remove condition, to apply Priority change circular transition always, and even then nothing happened :-(. Did you set another attributes of circular transition too, or just the Post function part only, please?
My expectation was to "run/apply" this transition automatically, when request reach workflow state "Wait for support"...
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