User Export button flashes up then disappears completely

[Jack Adams]

Hi all,

I have a user in my organisation with a strange issue with exporting.

Before, they were always able to export without issue but all of a sudden, they create a query and search, then the Export button flashes in position then disappears and is no longer visible. Can re-create the issue every time the page is refreshed.

They work on a Mac and have tried different browsers and also tried it on a separate PC. 

Note, he is the only user with this issue, no one else has raised the issue.

Can see the error here: Screen video of export button disappearing  

[maguialahmar]

Hi Jack, 

did you find out where the problem was? 

Thanks 

Magui

[Normann P. Nielsen (Netic)]

Hi Jack, 

did you find out where the problem was? 

[Jack Adams]

Hey both,

Magui actually found the solution on the 15th April.

Was linked to the "Hide time tracking plugin" 

[Normann P. Nielsen (Netic)]

Despite of (?):

That is our config, - and the Button vanishes on the Filer page on load

[Jack Adams]

We have ours hidden now so the top box there is ticked, but when a user needs an export we literally just untick it and it works again for them instantly.

Not too sure why yours is disappearing still after that.

[Normann P. Nielsen (Netic)]

Ok, thanks.

I tried to disable the Addon, and the Export button still disapears after load....