User cannot see attachments in issues

[Sarah Elmer]

I have only 1 user having the problem. She cannot "see" any attachments on tickets, so cannot download. HELP! This started a few weeks ago. Before then she had no problems.

[Mykenna Cepek · Accepted solution]

I'm not aware of any permissions in Jira Cloud that would prevent a user from being able to see attachments on issue that they otherwise would have access to see.

If truly only one user is affected, it's probably worth experimenting with user-specific aspects of their Jira experience. Some things to try:

• Have the user log out of Jira and then back in; retry access to attachments.
• Close their browser (all tabs and windows, quit the app). Retry.
• Reboot their computer (yeah, I know).
• Clear browser cache and cookies related to the atlassian.com domain.
• Try another browser.

[Sarah Elmer]

You brought up an excellent point. I contacted user and she is on IE. I explained that IE is no longer supported by Microsoft and asked her to switch to Chrome. Switching to Chrome has eliminated more problems than I can count. Thank you for the reply. If switching does not work, I will continue with the list your provided.

[Sarah Elmer]

Success! User downloaded Chrome and attachments are now available. Thank you for your suggestions.

[Mykenna Cepek]

Glad to hear the problem is solved.

And thank you for sharing the solution that worked back to the community here!

[Trudy Claspill]

Hello @Sarah Elmer 

What type of project does this concern? Is it the case for this user for all issues in the project that have attachments?

Can you provide images of what you see vs. what that user sees?

[Sarah Elmer]

It's across all projects. I do not have a picture of her screen (COO who is not computer savvy). I'm going to suggest that she changes from IE to Chrome and hope for the best. Thank you for your reply.

[Sarah Elmer]

Success! User downloaded Chrome and attachments are now available.