User cannot see filters in a dashboard, despite being part of the correct user group

[Christy Kennedy]

I am trying to share a dashboard with another user. They can see the dashboard, but they cannot see the contents of my gadgets, so I assume they don't have viewing access for the corresponding filters. Here is what they see on the dashboard (i see lists of issues):



Here is an example of the permissions in one of the corresponding filters:



And here you can see the user is part of the correct group:



Other users in the jira-procurement group are able to see the contents of the dashboard gadgets fine

[Melo]

Hi @Christy Kennedy, the first thing that comes to mind is if the user has "browse projects" permission for the project(s) in scope for the filter.

I hope it helps.

Cheers,

Melo

[Christy Kennedy]

Hi Melo - yes, they do have the "browse projects" permission (as confirmed by Permission Helper)

[Kristján Geir Mathiesen]

Hi @Christy Kennedy 

Does the user have browse permission to the Project of the resulting issues from the filter?

Or is there a Project specifically mentioned (like Project = ABC) that the user does not have browse permission for?

HTH,
KGM

[Christy Kennedy]

Hi Kristján - yes, they do have the "browse projects" permission for all projects referenced int he filer (as confirmed by Permission Helper)