User cannot tag others within his project

[Cody Powell]

I have a user who used to be able to tag others within service tickets.

He recently told me that he is unable to tag others, I checked global permissions to make sure he has the browse users and group permissions, and he does.

Any advice?

[Lauren Cooper]

Hi @Cody Powell when you say "tag" do you mean assign or do you mean @ them?

If it is assign then there are separate permissions in issue permission schemes. Check which permission scheme is against the project and see who has Issue Permissions - Assign Issues.

If it is @ we had a similar issue a while ago for specific users which I can try and dig out the answer for.

[Cody Powell]

Hi Lauren,

I mean just to @ them. Anytime they use @ and start typing, nobody in the company shows up.

[Lauren Cooper]

It looks our fix was also making sure the user was a member of a group with the global permission “Browse users and groups”. Sorry, I thought it might be something different.

[Cody Powell]

No worries!
Thank you for checking.