User cannot view dashboards

[Monica Collins]

I have a user that has four dashboards.  She suddenly cannot display her dashboards; she instead gets a blank page.  She has made no changes.  I am able to display all four of her dashboards.  What are some of the reasons why a user would no longer be able to display boards?  

[Alexander Bondarev]

Hi @Monica Collins !

Try opening the browser in safe mode, if that helps, then the user has installed some browser applications that break boards.

[Clark Everson]

Hi @Monica Collins 

is the user using Chrome? If so she is probably affected by a known bug

https://jira.atlassian.com/browse/JRASERVER-73196

You would need to update your Jira instance to resolve the issue

Best,
Clark