User does not get a notification after removing a ticket

[Beyer B. (Brian)]

Hi,

I just got a notification that after removing a ticket in jira cloud, which was created through JSM, that the reporter doesn't get a notification that the ticket has been removed.

I checked, and the notification scheme which is being used, is used by all the projects.

This is the standard notification scheme which is being used, and the issue deleted setting:

An issue has been deleted (System)

• Current user (Remove)
• Current assignee (Remove)
• Reporter (Remove)
• All followers (Remove)

Unless these settings, the reporter does not receive any notifications, that the ticket has been deleted. Just tested it by myself, creating a ticket and deleting it, but didn't receive any email notification.

Does anybody has any idea why or is there anything I can track all the sent e-mails from jira?

[Nic Brough -Adaptavist-]

Are you testing this exclusively with your account?

There is a setting to check - in your profile, there is a flag that says "do not email me on my own changes" which defaults to on.   That would be suppressing your test email.  Turn it off and re-test.

But it should still notify everyone else.

[Beyer B. (Brian)]

Hi, unfortunately I can't find this flag...

could you send a screenshot where to find / edit this setting?

[Nic Brough -Adaptavist-]

Click on your profile icon, select "personal settings" from the menu, and you'll find your email preferences in the middle.  Look for "You make changes to the issue"

[Beyer B. (Brian)]

I tested it by myself, now I'm getting updates all over :-) from every change I made. 

So it looks that I need another setting change.. hmmm

[Beyer B. (Brian)]

Hi @Pasam Venkateshwarrao 

Thanks, and yes that's what I mean, I allready configured it exact like your screenshot. See my screenshot.

[Sudarsana G]

Go to user profile "Email notifications for issue activity" check this settings

[Pasam Venkateshwarrao]

Hi @Beyer B. (Brian) 

if you are not receiving the notifications it means that you are not part of that ticket either Assignee/Reporter will get a notification if any changes happened in the ticket / if ticket is deleted 

[Beyer B. (Brian)]

hi, thanks for the answer... and yes, I agree, but one user is reporter and the other is assignee, and non of them get a notification. 

Just tested it by myself... created a ticket, assigned myself as assignee (so reporter + assignee) and deleted the ticket. Result: no email... despite of the configured settings.

So i think there is something wrong in the settings.

[Pasam Venkateshwarrao]

Hi @Beyer B. (Brian) 

You need to check the notification schema in the project itself and configure then only assignee/ reporter will get notification.

[Beyer B. (Brian)]

Hi @Pasam Venkateshwarrao 

Thanks, and yes that's what I mean, I allready configured it exact like your screenshot. See my screenshot (language is Dutch).

It's the same default notification scheme that is being used in all the other projects.