User is authenticating successfully but dashboard is not appearing

[saifintex saifintex]

User is successfully authenticated using his/her credentials but after this dashboard is not appearing. Its leads to loading dashboard forever but never get load.

[Jack Brickey]

there really isn't enough to go on here TBH. is it just the one user that is experiencing this? can you have them check other browsers? is there something unique w/ their connection as compared to other users that can access the dashboard? can they access Jira otherwise, e.g. boards, filter searching viewing issues etc?

[saifintex saifintex]

No User is able to access any url of jira

[Jack Brickey]

Ok so this isn’t a “dashboard” issue this is a login access issue. I assume this is a new installation and something has gone wrong during the install. Are you the admin? I would suggest looking at the logs.

Unfortunately I won’t be much help here but if you can post a snippet of the logs where a login is being attempted then I can chat with other Champions to see if they can assist.

[saifintex saifintex]

Hey Jack,

We were using JIRA for last couple of months already and each team member was able to do login and use it properly but no one is able to login into it and use it even admin user also.

Please let us know how to proceed further about same.

Regards,

SaifinteX

[Jack Brickey]

again you need to review the log files. and see what it is telling you.

[Hj W]

Check the logs

tail -f atlassian-jira.log

I will bet it shows something like 

at sun.security.ssl.X509TrustManagerImpl.checkTrusted(X509TrustManagerImpl.java:229)
at sun.security.ssl.ClientHandshaker.serverCertificate(ClientHandshaker.java:1596)
... 26 more
Caused by: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
at sun.security.provider.certpath.SunCertPathBuilder.build(SunCertPathBuilder.java:141)
at sun.security.provider.certpath.SunCertPathBuilder.engineBuild(SunCertPathBuilder.java:126)
at java.security.cert.CertPathBuilder.build(CertPathBuilder.java:280)
at sun.security.validator.PKIXValidator.doBuild(PKIXValidator.java:392)
... 32 more

The problem is  you haven't set an SSL cert - the jira webpage has no padlock in the address bar right? 

It is built secure so looks for ssl.  

That solved it for me.

[Dennis S_]

Hi @saifintex saifintex,

the filters used in the dashboard must be shared with the respective user/group/project. If it is not shared, the dashboard can´t load the areas using the filters.

[saifintex saifintex]

Can't able to access anything