User is unable to log to JIRA <<omkar.misal@qualitykiosk.com>>

[Vaibhav Patki]

User Omkar is unable to login <<omkar.misal@qualitykiosk.com>> on specific machine with valid credential however same is accessable from Mobile or other machine

message "something went wrong while attempting to validate your credential"

Need to know Root cause to troubleshoot

[Nic Brough -Adaptavist- · Accepted solution]

If they can log in on one machine, but not another, then the question is what is wrong, or different on the machine with which the login fails?  Could it be a browser issue?  An app blocking something, a corrupted cache, an incompatibility?

[Vaibhav Patki]

Browser version is same on both machine, however login working on one machine & not on another..what could be reason

[Nic Brough -Adaptavist-]

That one of the browsers has corrupted data, a plugin blocking something, possibly security or anti-virus software getting in the way or even a networking problem.  It's not just the browser that might be the problem, it could be anything on the machine that might get in the way.

It could also be the server side, but that's going to be very hard to diagnose if it works from one machine and not another.

[Vaibhav Patki]

Its working.Thanks

[Vaibhav Patki]

We have reinstalled the Chrome browser