User log in

[Gavin Thomas]

I have removed a user from the group JIRA-User, but i am still able to log in as that user, but only have the dashboard visible. how do i prevent that user from logging it at all?

[Elisa [Atlassian] · Accepted solution]

Hi Gavin, 

Remove that user from ALL groups.

Also, verify if for some reason this user is in the 'JIRA User' Global Permission. Then, remove him/her from that too.

Please let us know how that works out.

Cheers!

[Gavin Thomas]

Hi Elisa,

The user is not in any groups, and I've checked the global permission and the user isn't in that either. It looks like all 'users' that I have created are able to log in, despite them not belonging to a single group, and not counting towards my license.

Cheers

[Elisa [Atlassian]]

Do you happen to have the anonymous login (https://confluence.atlassian.com/display/AOD/Managing+anonymous+access) activated?

[Sarah Elmer]

I agree with Davy, this should have relinquished their ability to see an actual dashboard, but only a "login" page. If you can still actually see a dashboard, I would contact Support and make sure you send them a screenshot.

[davy]

Hi Gavin,

Removing JIRA Application access for that user in the User Management will prevent the user from logging in.

Best Regards,

Ryans

[Gavin Thomas]

Hi Thanks Ryan, I've done that but they are still able to log in and see the dashboard

[Deleted user]

Setting the user to inactive, prevents him from logging in:

Click on the user > Edit details > uncheck the active box