User name not updated, once changed in Active Directory

[Mikkel Kragelund Nielsen]

Hey

We have a problem regarding the LDAP intregration. A user was initially created in our AD, with a incorrect username.

The user was imported into JIRA, with the same incorrect username.

The username have now been changed in AD, but this change isen't updated in JIRA.

I have tryed to force a sunc, but still the username remaind the incorrect one.

[Bruna Griebeler · Accepted solution]

Hi Mikkel,

Seems like the user is still in your database;
As a workaround, I suggest you to disable your current User Directory (Jira and LDAP) and create a new one, with the same configuration as the old one.
Then your users might be cleaned and imported with the correct names.

Hope it helps!

Kind Regards

[Bhushan Nagaraj]

Hi Mikkel,

Can you please let us know what authentication mechanism you are using?

ie Connecting to an LDAP directory or Connecting to an internal directory with LDAP authentication?