Hello,
Regarding the issue with the user not receiving email alerts, there are a couple of potential reasons for this.
Firstly, there might be changes or updates in the email notification settings. You can refer to this article on the Atlassian community forum for more information: Take control of your inbox with new ways to manage Jira.
If the settings seem correct and the issue persists, it's possible that there could be a problem with Atlassian's email system blocking the user's emails. In such cases, it's advisable to open a ticket with Atlassian's support team for further assistance.
I hope this helps! Let me know if you have any further questions.
Kind regards,
Morgan
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