User unable to log in | Error: SAML Single Sign On failed

[Alexandru State]

User cannot login in Jira anymore. For all other users in the team everything is working fine.

Can you please support?

Thank you,

Alex

[Kurt Klinner]

@Alexandru State 

Have you had a look to the entry of the user itself.

https://confluence.atlassian.com/jirakb/user-unable-to-log-in-after-enabling-saml-single-sign-on-for-jira-928678001.html will give you the right queries

Cheers

Kurt

[Alexandru State]

Hi Kurt, thank for reaching out. This is not a new user. This user has been working on the Kanban board for few years, and now suddenly we got this error.

I am not sure what I can do with the page that you have shared. Not really understand what I need to do.

Thanks,

Alex

[Kurt Klinner]

@Alexandru State 

Got it, have there been recently any changes on your identity provider for that user (changes to the attribute used for authentication etc)?

[Alexandru State]

Not that I am aware off. We are working for a corporation. He is the only user impacted from a team of 15 people.