User with project and dashboard permissions is unable to view shared Dashboard.

[Kevin K]

Hello Everyone,

We have a new user that has been added to the correct groups and even 'edit' permission for a shared Dashboard. Instead of an error the user just see's the spinning loading wheel instead of the dashboard. Would anyone know what would cause this issue and where I could start troubleshooting this? 

Thank you for the help!

[Liam Green]

Hi @Kevin K 

Have you tried a different browser and an incognito window? Might be a cache issue?

[Kevin K]

Hi Liam, 

The user has tried different browsers, computers and in an incognito window. I'm not sure what else it could be.