Users get an download fail error when exporting project data from Jira

[Michael Smith]

Users get an download fail error when exporting project data from Jira. 

Failed - Network Error 

Any luck on potentially fixing this? I've tried other browser and still get the same issue. Others on my team are able to export.

[Prachi Bolar]

Hi @Michael Smith ,

Welcome to the community :) 

I understand users are trying to export issues from a project and get the error.

The article: https://support.atlassian.com/automation/kb/how-to-export-issues-from-jira-cloud-in-csv-format/

Could you please elaborate on the steps they have taken and or are they following the same steps mentioned in the above article?

Also please check and remove any files in the download folder that contain the name of the extract being performed in Jira.

Also it could be possible if there is a custom field that is not being in all projects issues you are exporting or any firewall in your network.

Currently, we don't have any issues that should restrict this.

I everything is fine and still there is an error, request you to reach : https://support.atlassian.com/ so that we can further investigate in your instance directly 

 Thank You,

Prachi