Users not receiving JIRA password reset or username reset email

[Apostol]

Hello everyone,

When I select "Can't access your account?" link in Jira running on localhost, the email does not arrive in my email. I checked all of the folders in my email. 

I tried the reset username link - no email, I tried the reset password link - no email as well.

Can anyone provide assistance please ?

Thank you!

[Mariana_Pryshliak_Saasjet · Accepted solution]

Hello @Apostol 

You can raise a support request at https://support.atlassian.com/contact

Regards

[Vid Kraner]

We had a similar issue, some of our users did not receive the reset password email. I found out, that users were putting the whole email (example@gmail.com) in the "username" field, instead of just username (example).

Perhaps it helps someone reading this.