Using OnDemand Jira as a support system - ticket submitters that don't cost?

[Seth Norris]

I have read the Wiki pages on "JiRA as a Support System" and "How Atlassian Uses JIRA for Support" and it looks to me that every person who you would allow to enter a support ticket would have to be a JIRA user. We are testing out the OnDemand product right now and if all our clients have to be users in the system to be able to submit tickets the cost will quickly become unaffordable for us. Is there anything I am missing here? Is there a way around this?

[Kapil Bolli]

Hello snorris,

To avoid incresaing the number of JIra-users, you can share the same login-password for multiple users based on their Roles/Groups etc.

Regards

Kapil