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Using external import CSV and import is hanging at map values page.

Jennifer German
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March 16, 2020

I am using the external import CSV using a CSV with about 4600 records.  When I get to the map values page it just hangs there and either says long script running or not responding.  I can use the same configuration file and source file with just one record and it imports fine.  Any suggestions on why I am getting stuck? Thanks!

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Hernan Halabi - Elite IT Consulting Group
Community Champion
March 16, 2020

Maybe your instance doesn't have enough ram to handle all the records at once. 

Jennifer German
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 16, 2020

That may be the case.  I ended up breaking it out into several files and it finally worked. Thanks for the reply! 

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