Using single quotes don't create code blocks when creating description

[Leslie Kiszka]

One of my engineers pointed out that the ` and ``` code blocks not show up when creating a JIRA description for a new ticket, but it works if he goes in to edit an existing description.

Note: He's able to add code blocks with {code} in the original description creation, but it seems odd that the ' and ''' wouldn't render.

[Brian Oconnell]

Why are there two renderers for the same Atlassian customer?

[Angélica Luz]

Hello @Brian Oconnell,

Welcome to the Atlassian Community!

When the new issue view was rolled out, it wasn’t applied to the create issue screen. The description/comment editor on tickets uses Markdown and for the create screen it still is Wiki Markup, but soon it will be Markdown as well.

Please, check the documentation below for more information:

• Issue Create in Jira - Read to know more 
• What is the new Jira issue create experience?
• Upcoming Updates to Issue Create (Please Watch)

Kind regards,
Angélica

[Angélica Luz]

Hi Leslie,

Thank you for reaching out to Atlassian Community!

I tested here and I think I know what is happening.

When we are using the new issue view or a next-gen project, the editor uses markdown, but when we create an issue, the description uses wiki markup (the old editor), that's why using quotes doesn't work because it's for markdown editor and not wiki markup.

This is a known bug which you can find on the link below:

• New view on Create Issue screen for Wiki Editor

Please, click on vote and watch to receive updates.

The workaround, for now, is what they are doing, when creating an issue it's necessary to use {code}, but when editing or adding a comment, it's necessary to use ``` or the options for code directly in the editor.

Regards,
Angélica