View old issues on the board

[Alberto Franco]

Hi All,

is there a way to change the "old issue" status in a board. For issues that are older than 14 days we get this message (see image below). We commonly have tickets that runs for months and are not touched.

Is there a way to achieve this? Thanks a lot

Alberto

[Helene]

I had the same question than you. And I found answer here :

https://community.atlassian.com/t5/Jira-Service-Management/View-older-issues-that-have-been-cleared-from-the-board/qaq-p/2595315

[martin_heinrich]

While this is an old thread, it is not answered:

In Jira server 7.13.9, the setting is under "General" > "Hide completed issues older than".

[Bryan Choate]

Can you provide more description?  Is this Scrum or Kanban?  Are you looking at the backlog or current sprints?  Do you have a filter that is only showing recently modified issues?  I have issues that sit in a backlog on a Scrum board for years and still appear.

[Alberto Franco]

That is a kanban board, we do not have active sprints. I was expecting the same thing, old issues should appear but I cannot find where this is configured like this.